01527 518373

 

Who are vulnerable consumers and how can you learn to recognise their needs?

Watch below to find out more about our interactive Masterclass ⬇️

Dates left for 2018 Vulnerable Masterclass:

Tuesday 25th September 2018 (Book Now)

Tuesday 27th November 2018 (Book Now)

To book your place, please contact Elizabeth Tan on: elizabeth.tan@dma.org.uk 📧

or call Jacqui Crawley Owner & Managing Director to discuss this via telephone: 01527 518 373 📞

 

At some point, most companies will have telephone conversations with people who find it difficult to make an informed decision about the choices offered to them, these choices can include anything from changing a utility supplier to making a charitable donation.

 

 

Your business may need to communicate with: 

  • Consumers who have a diagnosed condition like dementia
  • Undiagnosed or temporary mental health condition such as severe anxiety
  • Consumers with learning difficulties or literacy issues
  • Consumers who have problems understanding the language

 

 

 

 

 

These are YOUR customers!
Some organisations have little understanding of how to identify the signs of a vulnerability – or how best to handle such situations with care and respect. Staff may not always be equipped to deal with the situation and there is often no policy for addressing any problems that may arise. This means that despite their best intentions, organisations may not give consistent quality service. It is important that vulnerable consumers are not ‘locked out’ of these dialogues.

The Vulnerable Masterclass will not only help your staff to achieve their goals but it will also equip them with the practical ways in which to deal with vulnerable consumers.

Contact Jacqui Crawley, Owner & Managing Director to discuss the workshop in more detail on 01527 518373

  

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