How do you cover the Holiday Season?

    For all companies, finding quality cover to deal with seasonal/unforeseen factors is a challenge. Whether this means covering a role or diverting workload, your planned holiday and unplanned absences need to be dealt with. But do you have…

Guidelines for call centres dealing with vulnerable consumers

White Paper Jacqui Crawley, Managing Director at KMB and Chair of the DMA‘s Contact Centres & Telemarketing Council together with other members of the DMA Council, has published a set of guidelines for call centres and companies engaged with telemarketing…

Impact of European elections – DMA

How will the European elections affect Business? Fortunately here at KMB we work closely with the Direct Marketing association DMA. Our Managing Director Jacqui Crawley sits on the Council so we thought we would share their thoughts and the information they have…