1476 Face to face
generated in 2018
It is well known that its cost far more to win a new customer than to retain one.
Retention isn’t just about your clients – it’s about your front line people as well! For more information on how happiness in the work place keeps your people engaged . . .
One study found that happy employees are up to 20% more productive than unhappy employees. When it comes to salespeople, happiness has an even greater impact, raising sales by 37%. But the benefits don’t end there.
Happy employees are also good news for organisations: The stock prices of Fortune’s ‘100 Best Companies to Work for’ rose 14% per year from 1998 to 2005, while companies not on the list only reported a 6% increase.*
* Statistics from Forbes