DMA Advice: GDPR – A training guide for contact centre agents

DMA Advice: GDPR – A training guide for contact centre agents

 

GDPR came into force on 25 May, this and the 2018 UK Data Protection Act (2018 DPA) changes the way customers engage with brands.
Trust will become a more vital component of the relationship and this trust will be gained through transparency.
Empowering your front-line agents to have a fully rounded view of your data policies is really important.
The Contact Centre Council has produced this guide to help provide a practical guide on the areas your Contact Centre training will need to change.

DMA advice GDPR – a training guide for contact centre agents