Multi-channel Contact Centre

How do you cover the Holiday Season?

    For all companies, finding quality cover to deal with seasonal/unforeseen factors is a challenge. Whether this means covering a role or diverting workload, your planned holiday and unplanned absences need to be dealt with. But do you have…

Outsource Contact Centre Map of the UK

Read more to discover what’s on offer, where its located and what to look for Liam Smith, Contact Center Managed Services The UK still provides a great opportunity for Contact Centre outsourcing, and there has been a rapid decrease in the…

Are Women Being Sidelined In marketing?

75% of marketers are women but only 7% reach director level. Are Women Being Sidelined In marketing? What a year 2013 was for women. Sheryl Sandberg encouraged all women to lean in, while the Everyday Sexism project gained critical mass,…

The Power of A Phone Call

Do not underestimate the power of a Phone Call! By Lindsey Goodger, Account Manager, KMB, uk.linkedin.com/in/lindseygoodger/ If you were wished happy birthday, what would feel the most personal? Text/Email/Card/Phone call/Meeting face to face Most people would rather have the personal touch…