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GDPR

  • DMA Advice: GDPR – A training guide for contact centre agents

    By Linsey Knight on July 20, 2018
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      GDPR came into force on 25 May, this and the 2018 UK Data Protection Act (2018 DPA) changes the way customers engage with brands. Trust will become a more vital component of the relationship and this trust will be gained through transparency. Empowering your front-line agents to have a fully rounded view of your data policies is really important. […]

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