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Posts tagged with ‘Contact Centre Council’

  • How do you cover the Holiday Season?

    By Linsey Knight on June 15, 2017
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        For all companies, finding quality cover to deal with seasonal/unforeseen factors is a challenge. Whether this means covering a role or diverting workload, your planned holiday and unplanned absences need to be dealt with. But do you have the time/resources to deal with staff absences? If members of the team are absent, can the rest of your staff […]
  • Guidelines for call centres dealing with vulnerable consumers

    By Linsey Knight on August 13, 2015
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    White Paper Jacqui Crawley, Managing Director at KMB and Chair of the DMA‘s Contact Centres & Telemarketing Council together with other members of the DMA Council, has published a set of guidelines for call centres and companies engaged with telemarketing practical guidance on how to identify and manage a call with someone they believe is unable to make an informed […]
  • Outsource Contact Centre Map of the UK

    By Linsey Knight on March 6, 2015
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    Read more to discover what’s on offer, where its located and what to look for Liam Smith, Contact Center Managed Services The UK still provides a great opportunity for Contact Centre outsourcing, and there has been a rapid decrease in the number of outsource contracts going offshore.  In 2014 only 8% of outsource contracts placed were delivered offshore. View Infographic UK […]
  • DMA Telemarketing Consumer Survey

    By Linsey Knight on September 26, 2014
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    Good call: why telemarketing is a potent ingredient in the marketing mix New research by the DMA Contact Centres and Telemarketing Council has found that marketers continue to underestimate the effectiveness of telemarketing. With the vast majority of businesses surveyed – 92% – saying that it is effective, it is clear that telemarketing should be an essential element in B2C and B2B marketing […]
  • Congratulations Jacqui Crawley! – DMA Elections

    By Linsey Knight on May 2, 2014
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    Well done Jacqui Crawley!! Managing Director of KMB on being elected the Chair of the DMA Contact Centre Council!

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