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Are your staff trained to deal with Vulnerable people?

By Linsey Knight on July 4, 2017 in KMB Blog

Almost every company or organisation will have conversations with customers or supporters who find it difficult to make an informed decision about the choices offered to them when buying products or services or making a donation. The difficulty arises as those customers are in a vulnerable circumstance that may be permanent, temporary or transitory and disrupts the way in which the decision is usually made.

Read our infographic for more information and some shocking statistics.

About the Author

Linsey KnightView all posts by Linsey Knight

Linsey has worked at KMB for over 7 years. Looking after the website and social media. Linsey is also passionate about training at KMB, and trains all new members of staff and designs bespoke telemarketing and sales training courses for clients.
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