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DMA Advice: GDPR – A training guide for contact centre agents

By Linsey Knight on July 20, 2018 in DMA, GDPR, KMB Blog, Telemarketing, Training
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GDPR came into force on 25 May, this and the 2018 UK Data Protection Act (2018 DPA) changes the way customers engage with brands.
Trust will become a more vital component of the relationship and this trust will be gained through transparency.
Empowering your front-line agents to have a fully rounded view of your data policies is really important.
The Contact Centre Council has produced this guide to help provide a practical guide on the areas your Contact Centre training will need to change.

DMA advice GDPR – a training guide for contact centre agents

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Linsey KnightView all posts by Linsey Knight
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