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  • How do you cover the Holiday Season?

    By Linsey Knight on June 15, 2017
        For all companies, finding quality cover to deal with seasonal/unforeseen factors is a challenge. Whether this means covering a role or diverting workload, your planned holiday and unplanned absences need to be dealt with. But do you have the time/resources to deal with staff absences? If members of the team are absent, can the rest of your staff […]
  • Outsource Contact Centre Map of the UK

    By Linsey Knight on March 6, 2015
    Read more to discover what’s on offer, where its located and what to look for Liam Smith, Contact Center Managed Services The UK still provides a great opportunity for Contact Centre outsourcing, and there has been a rapid decrease in the number of outsource contracts going offshore.  In 2014 only 8% of outsource contracts placed were delivered offshore. View Infographic UK […]
  • Love them or loathe them LinkedIn Showcase pages look set to stay!

    By Linsey Knight on April 11, 2014
    If you’re anything like me, you make sure your LinkedIn Company page is kept up to date, regularly managing your Products and Services pages. So it was to my horror when I received an email detailing the Products and Services page would be scrapped from April 14th 2014! After researching I found out it’s not just me that thinks it’s […]
  • Are Women Being Sidelined In marketing?

    By Linsey Knight on April 4, 2014
    75% of marketers are women but only 7% reach director level. Are Women Being Sidelined In marketing? What a year 2013 was for women. Sheryl Sandberg encouraged all women to lean in, while the Everyday Sexism project gained critical mass, and a campaign to keep a woman – Jane Austen on banknotes succeeded. It was a year of much-needed discussion […]
  • The Power of A Phone Call

    By Linsey Knight on March 20, 2014
    Do not underestimate the power of a Phone Call! By Lindsey Goodger, Account Manager, KMB, uk.linkedin.com/in/lindseygoodger/ If you were wished happy birthday, what would feel the most personal? Text/Email/Card/Phone call/Meeting face to face Most people would rather have the personal touch of a face to face meeting. The next best thing is a phone call! So why do some businesses not […]

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