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KMB Blog

  • How do you cover the Holiday Season?

    By Linsey Knight on June 15, 2017
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        For all companies, finding quality cover to deal with seasonal/unforeseen factors is a challenge. Whether this means covering a role or diverting workload, your planned holiday and unplanned absences need to be dealt with. But do you have the time/resources to deal with staff absences? If members of the team are absent, can the rest of your staff […]
  • How do you cover the holiday season?

    By Linsey Knight on June 15, 2017
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        For all companies, finding quality cover to deal with seasonal/unforeseen factors is a challenge. Whether this means covering a role or diverting workload, your planned holiday and unplanned absences need to be dealt with. But do you have the time/resources to deal with staff absences? If members of the team are absent, can the rest of your staff […]
  • Protyre Case Study

    By Linsey Knight on June 8, 2017
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        Since working with KMB, the conversion rate of Protyre’s telemarketing campaign has increased by 144%!
  • KMB Case Studies

    By Linsey Knight on June 9, 2016
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    Our recent KMB Blogs are all focused on our Customers. We have ran a series of KMB Case Studies. To read more have a look at our Case Study page                 “I am very pleased with the quick and effective service provided by KMB for years. A reliable agency in all aspects, highly […]
  • Guidelines for call centres dealing with vulnerable consumers

    By Linsey Knight on August 13, 2015
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    White Paper Jacqui Crawley, Managing Director at KMB and Chair of the DMA‘s Contact Centres & Telemarketing Council together with other members of the DMA Council, has published a set of guidelines for call centres and companies engaged with telemarketing practical guidance on how to identify and manage a call with someone they believe is unable to make an informed […]
  • Are your customers HAPPY?!

    By Linsey Knight on May 29, 2015
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    How do viagrasansordonnancefr.com you know your customers are happy? 5 tips for effective customer surveys Keeping your existing customers happy is so important to your business. One of the best ways to ensure you are doing this is by sending out customer satisfaction surveys. Like the saying goes ‘About 20 percent of your customers produce 80 percent of your sales’, and you need to keep […]
  • Congratulations Jacqui Crawley! – DMA Elections

    By Linsey Knight on May 2, 2014
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    Well done Jacqui Crawley!! Managing Director of KMB on being elected the Chair of the DMA Contact Centre Council!
  • Love them or loathe them LinkedIn Showcase pages look set to stay!

    By Linsey Knight on April 11, 2014
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    If you’re anything like me, you make sure your LinkedIn Company page is kept up to date, regularly managing your Products and Services pages. So it was to my horror when I received an email detailing the Products and Services page would be scrapped from April 14th 2014! After researching I found out it’s not just me that thinks it’s […]
  • Are Women Being Sidelined In marketing?

    By Linsey Knight on April 4, 2014
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    75% of marketers are women but only 7% reach director level. Are Women Being Sidelined In marketing? What a year 2013 was for women. Sheryl Sandberg encouraged all women to lean in, while the Everyday Sexism project gained critical mass, and a campaign to keep a woman – Jane Austen on banknotes succeeded. It was a year of much-needed discussion […]
  • The Power of A Phone Call

    By Linsey Knight on March 20, 2014
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    Do not underestimate the power of a Phone Call! By Lindsey Goodger, Account Manager, KMB, uk.linkedin.com/in/lindseygoodger/ If you were wished happy birthday, what would feel the most personal? Text/Email/Card/Phone call/Meeting face to face Most people would rather have the personal touch of a face to face meeting. The next best thing is a phone call! So why do some businesses not […]

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