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Author archive for Linsey Knight

  • Are your staff trained to deal with Vulnerable people?

    By Linsey Knight on July 4, 2017
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    Almost every company or organisation will have conversations with customers or supporters who find it difficult to make an informed decision about the choices offered to them when buying products or services or making a donation. The difficulty arises as those customers are in a vulnerable circumstance that may be permanent, temporary or transitory and disrupts the way in which […]
  • How do you cover the Holiday Season?

    By Linsey Knight on June 15, 2017
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        For all companies, finding quality cover to deal with seasonal/unforeseen factors is a challenge. Whether this means covering a role or diverting workload, your planned holiday and unplanned absences need to be dealt with. But do you have the time/resources to deal with staff absences? If members of the team are absent, can the rest of your staff […]
  • How do you cover the holiday season?

    By Linsey Knight on June 15, 2017
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        For all companies, finding quality cover to deal with seasonal/unforeseen factors is a challenge. Whether this means covering a role or diverting workload, your planned holiday and unplanned absences need to be dealt with. But do you have the time/resources to deal with staff absences? If members of the team are absent, can the rest of your staff […]
  • Protyre Case Study

    By Linsey Knight on June 8, 2017
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        Since working with KMB, the conversion rate of Protyre’s telemarketing campaign has increased by 144%!
  • Lakeside Case Study

    By Linsey Knight on April 7, 2017
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  • Vulnerable Training

    By Linsey Knight on February 21, 2017
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      At some point, most companies will have telephone conversations with people who find it difficult to make an informed decision about the choices offered to them. These choices can include anything from changing a utility supplier to making a charitable donation. Your business may need to communicate with: Consumers who have a diagnosed condition like dementia; or perhaps an […]
  • KMB Case Studies

    By Linsey Knight on June 9, 2016
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    Our recent KMB Blogs are all focused on our Customers. We have ran a series of KMB Case Studies. To read more have a look at our Case Study page                 “I am very pleased with the quick and effective service provided by KMB for years. A reliable agency in all aspects, highly […]
  • Guidelines for call centres dealing with vulnerable consumers

    By Linsey Knight on August 13, 2015
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    White Paper Jacqui Crawley, Managing Director at KMB and Chair of the DMA‘s Contact Centres & Telemarketing Council together with other members of the DMA Council, has published a set of guidelines for call centres and companies engaged with telemarketing practical guidance on how to identify and manage a call with someone they believe is unable to make an informed […]
  • Outsource Contact Centre Map of the UK

    By Linsey Knight on March 6, 2015
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    Read more to discover what’s on offer, where its located and what to look for Liam Smith, Contact Center Managed Services The UK still provides a great opportunity for Contact Centre outsourcing, and there has been a rapid decrease in the number of outsource contracts going offshore.  In 2014 only 8% of outsource contracts placed were delivered offshore. View Infographic UK […]

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