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At KMB we pride ourselves on the fact we have worked with some of our clients for over 16 years. We help to develop your goals in delivering quality appointments and leads. At KMB we gain regular client feedback. This enables us to continually improve our service. We apply the right methodology for collecting and analysing feedback this allows us to improve our products and services, streamline operations, and boost customer satisfaction. Here’s what our clients say about us:

Hitachi Capital‘I have dealt with numerous outsourced telemarketing partners in the past and finding a good one is hard to do. Since using KMB I have been impressed with the knowledge of their agents, their performance and the first class account management we have received. I can be confident that any query we have is dealt with quickly and that our account is well organised and well run, even without constant hands on engagement from ourselves.’

Alcumus Group ‘We were very happy with the service KMB provided, they had an excellent understanding of our technical product and booked some excellent appointments. The script KMB produced for their callers are still part of the calling structure we use today. I wouldn’t hesitate to call engage their services in the future.’

Villeroy & Boch I am very pleased with the quick and effective service provided by KMB for years. A reliable agency in all aspects, highly recommended.

Durapipe KMB have become a true extension to our business with their Lead Warming and Appointment Setting Services. The team are effective, professional and made considerable efforts to fully understand our business needs.

Optimus-Education ‘The major benefit of working with KMB is the quality of their support and insight. Our account manager was very proactive in keeping us up to date with the progress of the campaign and the insights about call results which we received from the agents were above and beyond what I was expecting.’

Twyford Bathrooms ‘As a business we had never used an external telemarketing company before as we always felt we needed to keep it internal as they understood our business. I decided to try an external resource and went to various companies but KMB were by far the best on the initial introduction. This did not change throughout the whole campaign from our initial account manager, who made the whole set up stress free, our internal account manager who gave me weekly updates and was always available should any of my team need her, to the people on the telephone who were just brilliant. They became an extension of our business and got us into clients we had been trying to for years. I would highly recommend them.’

Hambaker Pipelines ‘KMB have so far out performed our expectations in respect of their communication and understanding of our requirement. We are in the early stages of our relationship but already a level of results is visible and a good working relationship is evolving between the two businesses. It could be possible that the services we get from KMB will form part of our overall business process going forward.’

ACL Engineering ‘KMB have developed a good understanding of the compressed air user with their professionalism, ACL Engineering have benefited from this.’

Praxis Media Ltd ‘I have used KMB’s telemarketing services on behalf of several clients as I help them to open up new markets. KMB provide excellent value for money, are able to target key opportunities and hone their approach over time. They provide clear information regarding activities and costs, and are highly responsive. I would not hesitate to recommend them to others, and will continue to use them with my clients.’

 

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